Classroom-based training examples
The following examples are of classroom-based training materials Anna has developed. They were developed in either Microsoft Word or Powerpoint and presented either as an online PDF or printed handouts/booklets.
Learner Guide
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This is an example of a staff training workbook that will accompany a classroom-based training course.
The original format is a PDF that can be printed or completed online. Press play to view the document as a video. |
Trainer guide
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This is an example of a textbook for a classroom-based training course.
This is the trainer's guide, the corresponding learner's guide was much the same but without the icons and trainer instructions. There were online resources available for download (project examples, sound effects and software). Those were hosted on Moodle, and I developed these interactive PDFs in response to a request for hosting the textbook online as well. Click and drag the top right of the image to turn the page. |
Practice Activities
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This is an example of an activity sheet for learner practice. The activity would be an observed role-play around customer service. The observer would use this checklist for reference and coaching.
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